<style>.lazy{display:none}</style> Join Our Team
Kids Dig Food team 2023
Join Our Team

Brisbane Paediatric and Family Dietitians

Are you passionate about making a difference in the lives of those around you?

Kids Dig Food is a growing specialist Nutrition and Dietetics team of compassionate, highly skilled and enthusiastic paediatric and family Dietitians. We love supporting families to cultivate positive family feeding relationships and become competent and happy eaters. We strive to provide weight-neutral, neurodiversity-affirming and trauma-informed care to our client families.

We empower our clients to Eat Happy!

Expressions of Interest / Positions Available

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Client Experience Officer (Administration) - APPLY NOW!

  • Could you be our fun-loving Admin star?
  • Are you looking to become part of an incredibly caring team who lift each other up?
  • Are you a warm, empathetic, dedicated person who loves to help people?
  • Do you love kids, food, and making a difference?
  • Do you have awesome social media skills that will help us amplify our impact?

The Client Experience Officer position with Kids Dig Food® supports our Senior Client Experience Officer and our caring team of clinicians from our Carseldine clinic and your home office.

You will join a supportive and friendly team on a casual basis for 10-15 hours (2 days) per week. Additional hours may be required to cover leave.

We are seeking a VSP (very special person) who is positive, caring, quality-focused with exceptional attention to detail and super admin skills to take on this admin role as part of our team.

Benefits

  • Be supported and nourished in a small, supportive team where each person’s contribution is valued.
  • We appreciate that our Client Experience Officers are critical to our service, and we value your skills.
  • Work from our Carseldine Clinic and home – laptop provided for work use, and technology allowance included.
  • Be supported with Professional Development to enhance your career.
  • Flexible work hours, with consideration given to the needs of our team and clients.

Our ‘must haves’

We are looking for someone who:

  • Is a “people person” who treats our client families with empathy, respect and always upholds confidentiality. You naturally make people feel comfortable & welcome.
  • Has excellent verbal and written communication skills – you interact with others in a caring and friendly manner in person, on the phone, and via email.
  • Has experience in and a passion for Social Media marketing, including creating, writing and scheduling engaging posts and content on platforms such as Instagram, Facebook, LinkedIn and our monthly newsletter to showcase our amazing team.
  • Has a high attention to detail, love problem solving and creating efficient administrative systems – for example, if you see a problem and can make it better, saving time and creating a positive client experience, you’ll make it happen.
  • Can maintain clear communication with the Practice Director and senior Client Experience Officer and ensure that all updates and roadblocks are being communicated promptly.
  • Previous experience working in a customer service role with a high level of autonomy will be highly regarded.
  • Has a passion for working with clients and families with disability and challenging circumstances.
  • Enjoys building and nurturing relationships with our client families, team members and our partners in the community.
  • Has excellent crisis management skills. You respond to client complaints or negative feedback promptly and positively.
  • Values and actively seeks ongoing personal and professional development to expand your knowledge and expertise in delivering a second-to-none client experience.
  • Has a capacity and desire to work autonomously whilst remaining team focused – you are skilled in managing video meetings e.g. Zoom.
  • Is available for work weekdays within the hours of 9:00am-5:00pm (with consideration of client needs).
  • You hold a current Working With Children Check and are willing to provide a National Police Check.
  • Experience with the use of Cliniko and Tyro Health (Medipass) is an advantage but not a necessity.

About the Position

Your incredibly vital Client Experience Officer role will include, but is not limited to:

  • welcoming clients and families to our service via phone / in person as if they have arrived at your home
  • booking and rescheduling appointments
  • communicating with clients and business associates – this may include answering and making calls to clients and managing email inboxes
  • communicating with and supporting our senior Client Experience Officer and our growing Dietetics team
  • providing a high level of care and compassion to our clients by anticipating their anxieties and answering their questions
  • managing client payments and accounts including invoicing
  • management of our client database
  • accurately recording and communicating messages
  • scanning and saving client documents to Cliniko, our Practice Management Software
  • ensuring all correspondence to and from practitioners is sent promptly
  • safeguarding confidentiality of client information at all times
  • helping to review, develop, update and implement clinic Policies and Procedures daily
  • assisting with and monitoring our social media channels and other marketing strategies

How to Apply

To showcase your Social Media flair, send us a short video as your Cover Letter and a copy of your CV with the subject line “I am your fun-loving Admin star” to our Director, Deb Blakley, at email address Deb@kidsdigfood.com.au. We look forward to hearing from you!

Dietitian

Although we don’t have a dietitian position available at present, we would love to hear from you.  Please submit your cover letter and CV to email address Deb@kidsdigfood.com.au. We look forward to hearing from you!

Our Team Culture

Read more about our Vision and Mission for supporting families to Eat Happy.

2022 Kids Dig Food team

Our core values guide our daily practice:

We choose JOY

We value DIVERSITY

We live COMPASSIONATELY

We are better TOGETHER

We offer a relaxed and caring work environment which to support a work-life balance that feels good to you.

At Kids Dig Food, our team members are supported through:

  • Regular clinical supervision and support
  • Continuing professional development and learning opportunities tailored to personal and professional goals
  • Periodic and dedicated Team Nourish Days, designed to strengthen and foster strong team relationships and practice development
  • Flexible working arrangements that match the needs of our clients

Kids Dig Food team members…

Kids Dig Food 2022 team

Love kids, food, and making a difference in the lives of others

Are team players who enjoy working within a supportive team, learning and growing together and lifting each other up

Have a willingness to expand their skills, personally and professionally

Are committed to practise that supports the many flavours of diversity including age, gender, ethnicity, body shape & size, and neurodiversity

Believe that the best patient outcomes are achieved when practise is wholly patient-centred

Kids Dig Food team meeting 2022

Before You Apply…

Get to know us before we get to know you! Find out about your new working family.

OFFICE HOURS
Monday to Friday 9:00am to 5:00pm

Detailed map and directions for our Carseldine clinic.

Are you ready to get feeding and meal times back on track?

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